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Phase 2 (Heightened Alert) Updates

 Suzuki Phase 2 (Heightened Alert) Updates 

If you’d like more information on our Suzuki vehicles, feel free to fill up the form below. A sales consultant will be in touch shortly
FAQ
  1. IS THE SUZUKI SHOWROOM OPEN?

    There is no change in Suzuki Showroom opening hours. However, heighten safety measures adopted to be in line with best-practice advice from government and health authorities, including temperature taking, implementing SafeEntry national digital check-in systems, increased cleaning and hygiene measures.

    The Suzuki Showroom and Service Centre will also implement social distancing guidelines to ensure the well-being of our customers and our employees, we will be managing closely the crowd density in our showroom too. More details in the above infographics.

    Hence, we would encourage our customers to make an Online Appointment prior to your visit.  This would minimize your waiting time upon arrival as you will be granted priority access to the showroom.

    You can now make an Online Appointment via our Suzuki Enquiry Form.

  2. WHAT IF I DON'T WANT TO VISIT THE SUZUKI SHOWROOM BUT WILL STILL LIKE TO BOOK A VEHICLE REMOTELY AT THIS POINT OF TIME. HOW CAN I GO ABOUT IT?

    If you are unable to visit us, or would prefer not to at this time, you will find that you can still access information and services online and over the phone.

    The Suzuki E-Showroom allows you to explore our range of products without stepping into the Suzuki Showroom physically. 

    To know our products better, detailed vehicle brochures are available for download through our website.

    And if you need to reserve a Suzuki unit, you may do so via our Suzuki Build and Price page.

    Alternatively, you may leave your details with us via our Suzuki Enquiry Form or email us at cr@inchcape.com.sg to get in touch with or be assigned a friendly Sales Consultant.

  3. WHAT IF I NEED TO VISIT THE SUZUKI SHOWROOM TO COMPLETE MY PURCHASE?

    In addition to the strict hygiene protocols and social distancing measures implemented, all processes will be completed digitally, and your contracts and receipts will be sent to your email that you have indicated, in soft-copy.

    Contactless payment methods are also available via QuickPay and funds transfer. No cash transactions will be accepted.

  4. WILL I NOW BE ABLE TO GET MY NEW SUZUKI VEHICLE?

    The delivery of your new Suzuki will resume at Inchcape Center. Delivery consultant or your sales consultant will be in touch with you.

     

    • Express Delivery at Inchcape Center:
      •  A 30 min quick delivery process with minimal physical contact, supplemented with 24/7 access to online Self Help videos on key car features
    • Standard Delivery at Inchcape Center: 
      • A more comprehensive walkthrough (up to 60 minutes).

    Our delivery consultant / Sales Consultants will also be equipped with face shields, masks and gloves throughout the sessions.

  5. I WANT TO TEST DRIVE A NEW VEHICLE; HOW DO I GO ABOUT DOING THIS?

    Test drives continue as per normal with additional measures in place. All test drive vehicles will be sanitized before and after use. All Sales Consultants will be equipped with face shields, masks and gloves during the test drive.

    As an added measure, we would recommend that test drives to be kept to 1 person per session.

    To book an appointment to test drive at the Suzuki Showroom here, or contact your preferred Sales Consultant.

    Unfortunately, Suzuki T-DAH! (Test Drive At Home) will be temporarily suspended until further notice.

  6. CAN I STILL SERVICE MY VEHICLE?

    The Suzuki Service Centre (2 Pandan Crescent) and the Suzuki Body & Paint Centre (2 Pandan Crescent) will continue operations aligned with heightened safe distancing measures. For more information on our operating hours, please refer to the times listed below.

    Suzuki Service Centre:
    Mon – Fri: 8am to 6pm
    Sat: 8am to 12pm
    Sun & PH: Closed

    We urge you to make your appointments in advance online (https://servicebooking.inchcape.com.sg/suzuki/Home/). Only single visitor (1 pax) per service appointment will be allowed in our centre.

    Kindly note that all customers will not be allowed to linger and wait at our service centre during this period as well.

    For any queries regarding your servicing appointment, please call 6631 1118 or reach us at any of the other channels indicated above. 


  7. WILL THERE BE ANY BEVERAGES SERVED WHEN I COME IN FOR MY SERVICING APPOINTMENT?

    To ensure the well-being of our customers, there will not be any beverages available. We apologise for any inconvenience caused and thank you for your understanding.

  8. MY VEHICLE HAS BROKEN DOWN/NEEDS AN URGENT REPAIR - WHAT CAN YOU DO TO HELP ME?

    For 24/7 roadside assistance, please contact Suzuki on Wheels at 6631 1118 for assistance.

  9. IS THERE ANY SHUTTLE SERVICES AVAILABLE?

    Our shuttle service will continue operations, in accordance to all social distancing regulations.

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