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Phase 2 (Heightened Alert) Updates

YOUR WELL-BEING IS OUR PRIORITY

Dear Valued Customer,

It has been a trying time for us as a nation but I'm heartened by our shared resolve and empathy as we move into Phase 2 of Singapore's reopening. In that spirit, we too look forward to welcoming you into our showrooms and after-sales facilities from 19 June.
 
My team and I would like to assure you that the safety and well-being of all customers and staff will continue to remain our top priority during this period. Our sales and service centre colleagues will strictly adhere to mandated safe management measures in all aspects of our operations, allowing us to ensure a safe and comfortable experience for you.
 
At the same time, our commitment to deliver enhanced digital services as part of the Suzuki purchase journey remains resolute as we go beyond our physical spaces. Part of these digital initiatives include our contactless payment programmes and our soon-to-be-launched virtual showrooms, which are designed to elevate our customer experience.
 
Once again, thank you for your continued trust and we look forward to seeing you again.

 

Yours sincerely,

Jasmmine Wong
CEO of Singapore and Greater China

If you’d like more information on our Suzuki vehicles, feel free to fill up the form below. A sales consultant will be in touch shortly
FAQ
  1. IS THE SUZUKI SHOWROOM OPEN?

    The Suzuki Showroom will resume operations from 19 June with measures adopted in line with best-practice advice from government and health authorities, including temperature taking, SafeEntry national digital check-in systems, increased cleaning and hygiene measures. Social distancing guidelines will also be implemented at the Suzuki Showroom and Service Centres.

  2. WHAT IF I DON'T WANT TO VISIT THE SUZUKI SHOWROOM BUT WILL STILL LIKE TO BOOK A VEHICLE REMOTELY AT THIS POINT OF TIME. HOW CAN I GO ABOUT IT?

    While we have initiated strict hygiene protocols in the Suzuki Showroom and Suzuki Service Centres, Suzuki Singapore also understands the importance of social distancing measures, and we are committed to keeping our customers safe and providing service with true peace of mind.


    If you are unable to visit us, or would prefer not to at this time, you will find that you can still access information and services online and over the phone. 


    Whether you want to explore the potential of owning a Suzuki, or purchase a new car, this entire process can still take place on your own terms.


    If you need to place an order for a Suzuki, Suzuki Pay is here for you. Leave your details on     https://www.suzukicar.com.sg/suzukipay or email us at cr@inchcape.com.sg to get in touch with a dedicated Consultant.

    Step One: Your Sales Consultant will be in touch with you to find out more about your request and address your enquiries.
    Step Two: A Retail Customer Order (RCO) will be emailed to you for review.
    Step Three: Upon confirmation, your Sales Consultant will send a unique URL to you for secure online payment of the deposit.
    Step Four: The confirmation of the deposit payment will be sent to you together with the receipt.

  3. WHAT IF I NEED TO VISIT THE SUZUKI SHOWROOM TO COMPLETE MY PURCHASE?

    In addition to the strict hygiene protocols and social distancing measures implemented, all processes will be completed digitally, and your contracts and receipts will be sent to your email that you have indicated, in soft-copy. 


    Contactless payment methods are also available via QuickPay and funds transfer. No cash transactions will be accepted.

  4. WILL I NOW BE ABLE TO GET MY NEW SUZUKI VEHICLE?

    The delivery of your new Suzuki will resume at the Suzuki New Car Delivery Centre. Your Sales Consultant will be in touch with you. 


    •  A 30 minutes quick delivery process with minimal physical contact

    • Our Delivery Consultants will also be equipped with face shields, masks and gloves throughout the sessions.


  5. I WANT TO TEST DRIVE A NEW VEHICLE; HOW DO I GO ABOUT DOING THIS?

    Test drives will continue as per normal with additional measures in place. All test drive vehicles will be sanitised before and after use. All Sales Consultants will be equipped with face shields, masks and gloves during the test drive. 


    As an added precaution, we would recommend that test drives be kept to 1 person per session.


    To book an appointment to test drive at the Suzuki Showroom, you can visit https://www.suzukicar.com.sg/book-a-test-drive or contact your preferred Sales Consultant.

  6. CAN I STILL SERVICE MY VEHICLE?

    The Suzuki Service Centres are open for servicing by appointment basis. Strictly no walk-ins are allowed. 


    For more information on our opening hours, refer to the above. 


    For any queries with regards to your servicing appointment, please call 6631 1118 or reach us at any of the other channels indicated above.


  7. MY VEHICLE HAS BROKEN DOWN/NEEDS AN URGENT REPAIR - WHAT CAN YOU DO TO HELP ME?

    Please call Suzuki On Wheels- our 24/7 roadside assistance at 6631 1118 or reach us at any of the other channels indicated above.    

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